At Plums & Pearls, we carefully prepare and ship each order with the same attention to detail that goes into our collections. We want your shopping experience to be seamless from checkout to delivery.

Processing Time

All orders are processed within 2-3 business days (Monday through Friday, excluding holidays) after payment is confirmed. During promotional periods or seasonal sales, processing may take slightly longer. You will receive a confirmation email once your order ships.

Shipping Methods & Delivery Times

We offer reliable international shipping through trusted carriers. Delivery times are estimates and may vary depending on your location and customs processing:

• Standard Shipping: 7–14 business days

Delivery times begin once your order leaves our facility and exclude weekends and holidays. You will receive a tracking number via email once your order is shipped.

Shipping Destinations

We currently ship to most countries worldwide. At checkout, you can enter your address to see available shipping options and calculated costs.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. Any applicable taxes or customs duties are the responsibility of the recipient and are not included in our shipping charges.

Order Tracking

Once your order ships, you will receive a tracking link via email. You can use this link to follow your package's journey. Please note that tracking updates may occasionally be delayed by the carrier’s scanning process.

Customs & Import Duties

International shipments may be subject to customs fees, import duties, or taxes imposed by your country. These charges are not included in your order total and are the responsibility of the recipient. We cannot estimate these fees as they vary by country.

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for delays or losses due to incorrect addresses provided at checkout. If you need to correct your address, please contact us immediately at plumsandpearls@outlook.com.

Missing or Delayed Packages

While most packages arrive on time, delays can occasionally occur due to carrier logistics, weather, or customs processing. If your tracking information has not updated for more than 10 business days, or if your package appears lost, please contact us and we will assist you in resolving the issue with the carrier.

Returns & Exchanges Due to Shipping

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. For more information, please see our Return Policy.

Contact Us

If you have any questions about shipping, tracking, or delivery, we’re here to help. Reach us anytime at plumsandpearls@outlook.com.

Thank you for choosing Plums & Pearls. We appreciate your trust and look forward to delivering your carefully packaged order soon.

Warmly,
The Plums & Pearls Team